第1篇 ic专员岗位职责
岗位职责:
1、建立、保持、发展与客户间的生意与合作关系;
2、发掘潜在市场,有能力在公司各部门的协助下,完成对潜力客户的design-in至design-win;
3、与fae紧密配合,专业热忱做好产品推广工作;
4、积极高效,诚恳地解决客户的问题;
5、与所在团队紧密配合,完成公司指派与任务。
任职资格:
1、大专学历,计算机、通信、电子或者相关专业;
2、1年以上it/电子行业销售经验,优秀毕业生有相关实习经验也可考虑;
3、有良好的沟通与谈判技巧,善于开拓市场;
4、强烈的责任感与高度的敬业精神;
5、能够积极进取,勤奋自律,努力拼搏与不断自我挑战;
6、有相关家电、物联网行业经验优先考虑;
第2篇 customerservice客服专员岗位职责
1.大专及以上学历
2.三年以上客服工作经验
3.计算机技能熟练(擅长excel,ppt)
4.英语读写熟练,口语优秀者更佳
5.以客户为导向,优秀的服务意识
6.为人正直诚恳,积极上进,有良好的规划和执行力
7.良好的人际关系,对应同事及客户有出色的沟通技巧
8.团队合作能力强,亦能独立高效工作
工作职责:
1.mps和客户订单交付处理
2.报表和支付跟进,报告创建
3.与qa团队一起处理客户投诉
4.cs经理的其他任务
1. bachelors degree
2. more than 3 year’s business experiences in customer service area or dealing with customer
3. excellent computer skills (ms office suite especially excel/ power point).
4. fluent in english reading and writing.good oral engilish is preferred.
5. strong customer orientation and committed to service excellence
6. pleasant personality & high integrity. proactive, good planning and execution ability
7. good interpersonal and communication skills with colleagues and customers
8. strong team- player, yet able to work independently
1. mps and customer order delivery handling
2. statement and payment follow up, reports creating
3. customer complaint dealing together with qa team
4. other assignment by cs manager
第3篇 clientservicespecialistcsc客服专员岗位职责职位要求
职责描述：
principal activities （主要工作内容） · becomes familiar with assigned clients and uti supporting teams（熟悉所负责客户和公司内部相关支持团队） · centrally receives client booking， gain client shipping instruction from client and instruct branch to operate shipment (集中接受客户托书，取得客户运输指示，通知相应分公司操作团队安排) · centrally receives quote enquires and complete quote on time (集中接受客户询价，按时完成报价) · centrally provides system or manual reports to assigned client， like shipment status update report and transit time report and billing check report etc. (集中提供系统或手工报表给所负责客户，如货物状态更新、运输时间汇总、费用确认清单等) · centrally responds on service enquiries from client， investigate issues/problems and coordinate with uti supporting teams to resolve issues/problem. (集中响应客户服务方面的疑问/反馈，调查原因并协调其他支持团队解决问题) · actively monitors hot shipment and special shipment operations for each shipment milestones， like oversize/high value goods， update result to client on time. (主动监控急货和特殊货物的主要操作点，如超常和高价值等，及时更新结果给客户) · enters data into client or uti if required.(输入客户或uti系统所需数据) skills/background/qualifications/experience 录用条件 1. college degree or above （大专或以上学历） 2. round 3-5years working experience on customer service or operation in forwarding industrial（3-5年国际货运代理行业的操作或客户服务工作经验） 3. fluent english in oral， writing and listening(cet-4)（英语熟练，大学英语四级水平） 4. knowledge on operation process(air or ocean) （了解货运代理作业流程） 5. good communication skills （良好沟通技巧） 6. hard and team worker （团队合作，工作努力） 7. good computer skills. well versed in office software， especially on word，excel and ppt （良好电脑应用技能）
岗位要求：
学历要求：大专
语言要求：不限
年龄要求：不限
工作年限：3-5年
