- 目录
第1篇 服务部专员岗位职责
长春渠道服务部专员 宏源防水 潍坊市宏源防水材料有限公司,宏源防水,宏源防水集团有限公司,宏源防水 根据公司的营销战略,负责长春渠道拓展;
收集一线营销信息和用户意见,对公司营销战略及售后服务提供宝贵意见,
吃苦耐劳,踏实肯干,责任心强,公司提供较大的晋升空间;
要求带车,公司提供油补;
第2篇 客户服务部客服专员岗位职责
工作职责:
1. 高效受理客户服务电话,了解客户关于产品的咨询、需求、建议、投诉等,并及时协调跟进处理;
2. 进行客户电话回访、满意度调查等;
3. 提供针对销售人员的服务电话支持,直接处理或协调跟进处理;
4. 提供网络渠道的在线客服相关服务,即受理互联网端客户服务电话及在线咨询,了解客户关于产品的咨询、需求、建议、投诉等,并及时协调跟进处理;
5. 各类投诉案件的统计与分析,及时了解客户需求并向相关部门反馈;
6. 完成领导交办的其他工作
职位要求:
1. 30岁以下,大专及以上学历,拥有2年及以上相关工作经验(保险业电话服务经验者、英语服务能力优先);
2. 熟知保险行业(尤其是健康医疗保险)专业知识和相关监管政策要求,且有投诉处理工作优先;
3. 良好的沟通能力(普通话标准、声音甜美)及应变能力,专业的心理素质和较强的服务意识;
4. 个人能力、自我激励、团队意识;
5. 可接受排班(做五休二),能承接较强的工作任务。
第3篇 客户服务部专员岗位职责
岗位职责:
- 受理客户关于网上银行一般业务的咨询
- 向客户提供标准、专业、优质的服务;
- 接受7:00 - 00:00轮班安排;
- 具备良好的英语读写能力,熟练使用办公软件及计算机操作,打字速度快.
- 恪守银行业界合规要求,具备高度责任感.
- meet targets on productivity and accuracy within stipulated time frame. instructions/requests are correctly interpreted and fully undertaken. work is/tasks are processed in accordance with policies and procedures. common fraud/errors/irregular transactions are identified and escalated;
- issues/problems are effectively investigated and resolved or appropriately referred with recommendations;
- acquire and update knowledge on procedures related to relevant processes;
- maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures;
- all data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
任职资格:
- a diploma or degree in any discipline;
- ability to understand and interpret numeric data;
- flexibility to work shifts;
- attention to details;
- basic computer knowledge;
- ability to maintain focus while working with voluminous data;
- ability to multi task;
- customer-focused and attentive to the needs and requirements of the customers;
- good and fast learner on job knowledge and technical skills to cope with the assignments within a short timeframe;
- good commitment and can work under pressure.
