- 目录
第1篇 客户数据管理岗位职责任职要求
客户数据管理岗位职责
工作职责:
customer insights including but not limited to developing an in-depth understanding of customers and customer needs， synthesizing findings， and applying effectively to support customer needs， nps， value propositions， new revenue opportunities， business strategies and innovation. he/she will implement and optimize processes to maximize our customer insight efforts and results.
data management including but not limited to， customer data quality management， database system functionality and usability evaluation and improvement， safeguarding data security and privacy compliance， database segmentation and marketing， data analytics， supporting database integration to other marketing and business applications and tools.
1.establishing， updating and promoting customer insight and research minimum standards， process and templates.
2.working with project teams and functional teams to review， design and implement customer insights related initiatives including surveys， interviews and analysis， reports. develop and/or guide project teams in key findings and raise strategic recommendations from ci. work closely with project teams to implement recommended actions and track results to achieve marketing kpis (customer satisfaction/nps， unit cost down).
3.support marketing director on implementing and tracking business matchmaking across all events through working closely with project teams， global team and vendors.
4.conduct cross show comparisons and analysis covering post show survey， marketing channel cost effectiveness， exhibitor and visitor satisfaction， nps and retention， customer behavior， matchmaking.
5.conduct industry studies for selected projects through working with vendors and project teams and/or global team.
6.work with database owners， crm vendor and other functional teams to improve crm system operation functionality， usability， efficiency and security.
7.provide consultation to project teams on database structure， data sourcing， cleaning， de-duplication， reactivation， direct marketing.
8.guide project teams to develop and enhance data strategy and segmentation to improve direct marketing effectiveness.
9.closely monitor local data privacy regulations and make recommendations on data privacy compliance. implement the company’s data privacy policy.
10.actively propose and facilitate across-project data sharing within the company to maximize data value and present regular tracking reports on data sharing results.
11.conduct customer insight and data management related training and sharing for marketing staff.
12.support marketing director in implementing marketing audit program and generate customer insights from audit results; conduct customer insights audit as part of the company’s marketing audit project;
13.produce bi-annual reports on overall customer insights and data to support company-level strategy.
任职资格:
1.bachelor degree in social/behavioral science， marketing or statistics， research， data science， and business related.
2.at least 5 years working experience in multinational company， market research company or marketing agency with experience in market research， customer insights， customer intimacy， crm marketing and data analytics projects.
3.excellent analytical skills and knowledge in statistics.
4.good computer skills， especially sophisticated use of excel and powerpoint
5.knowledge of crm (i.e. salesforce) and data analytics tool.
6.good knowledge of online and offline marketing channels and marketing roi measurement.
7.good knowledge of marketing and sales cycle and market segmentation.
8.excellent english in both writing and speaking. able to make business presentations and conduct training in english.
9.good communication， co-ordination， presentation and customer interview skills
10.good commercial awareness and business acumen.
11.display spirit of innovation and strong analytical and problem-solving abilities.
12.passion to go beyond the brief to achieve excellent results.
客户数据管理岗位
第2篇 客户数据库管理岗位职责、要求
客户数据库管理是指负责全面管理和控制数据库系统，以及做好相关维护工作的技术人员。
客户数据库管理职位要求
1.通信、电子工程、自动化、计算机其相关专业本科以上学历；
2.熟练掌握数据库技术的基本概念、原理、方法和技术；
3.熟练使用主流的数据库分析设计工具；能独立完成数据库系统设计，能根据具体要求管理数据库服务器；
4.具备数据库系统安装、配置及数据库管理与维护的基本技能；
5.了解数据库技术的最新发展；
6.具有良好的英语阅读能力，能够阅读英文测试资料；
7.工作严谨细致，有责任心，团队合作意识强；
8.热爱所从事的工作，对枯燥作业有耐心。
客户数据库管理岗位职责
1.负责数据库的日常维护与监控；
2.负责数据库的集成安装，测试，升级等；
3.制订数据库备份，恢复流程策略，并保证正确实施；
4.定期对数据库运行状况进行巡检；
5.快速处理业务数据库运行中出现的问题，保证业务数据安全、可用；
6.迅速处理数据库常见告警；
7.快速分析数据库性能异常，升级故障处理流程；
8.根据项目需要，进行数据库结构更改、跟踪、优化等操作。
第3篇 客户数据管理岗位职责
岗位职责:
1. 带领团队完成公司软件和相关服务业务在北方大区的销售目标;
2. 实现对北方区域的银行业客户的有效覆盖;
3. 能够在公司统一的渠道体系下,识别或对接合作伙伴,建立有效的协作;
4. 保持良好的客户满意度,建立良好的行业知名度。
任职要求:
1. 5年以上it行业销售经验,软件b2b或saas、oa、erp或相关财务系统产品销售经验优先
2. 百万级软件项目的销售案例,有相关渠道资源或cfo、cio渠道者优先
3. 对it基础设施相关生态系统有全面的了解
4. 热爱销售工作,有很强的执行力;
5. 有极强的责任心和目标意识,乐观积极,诚信待人;
有金融、保险、银行、城商行、信用社、邮政、证券、基金、信托、消费品、旅游、电商、医药、erp/crm/epm/bi/apm/im、客服系统、项目管理、her、人力资源、oa、ehr、hro、预算管理、绩效管理、办公考勤,进销存、移动审批、企业邮箱、企业名片客户资料记录、签到,沟通协作、审批,企业邮箱,企业网盘,企业通讯录、明道和微信、财务、安全、政府、教育、汽车、连锁行业、军工、保密单位、网信办、电子政务、it及政府和公共服务行业、硬件公司、软件公司、应用公司(电子合同、电子签章、合同在线编辑、合同管理、存证出证、实名认证、电子签名、第三方取时、区块链存证)、机器人(知识库)、呼叫中心、数据分析、计费公司、集成公司
