第1篇 操作主管岗位职责
海运操作主管 山东乐舱网国际物流股份有限公司 山东乐舱网国际物流股份有限公司，乐舱网，乐舱网岗位职责:
1.完成上级领导分配的各项任务。
2.合理分配本操作团队各员工的工作任务。
3.使本操作团队按标准流程操作，使货物及时、安全、顺利地运输。
4.发现和解决日常工作中出现的问题，提出合理化建议。
5.改进操作流程、单证管理，提高工作效率。
6.积极发现和主动满足客人的各项合理需求，为客人提供优质服务。
7.有效协调与外部单位、内部员工和其他业务组等各方面的关系。
职位要求:
1、有3-4年海运出口操作或客服经验，有管理经验者为佳;
2、英语良好;有很好的英文沟通能力、书写流畅、口语流利。
3、良好的人际沟通能力:善于倾听，能够迅速把握谈话重点;极强的语言组织和表达能力;
4、较强的销售能力:承担销售指标并达成业绩目标，保持每年销售业绩增长;
5、较强的责任感:对待工作认真负责，遇事积极主动。
第2篇 操作主管岗位职责范本
1.协调其他小组做好本小组内的工作。
2.研究、设计物流操作的管理方法和作业流程,并提出改进措施和完善建议。
3.不断了解调
第3篇 海运操作主管岗位职责范本
1.完成上级主管分配的各项任务。
2.合理分配本操作团队各员工的工作任务。
3.使本操作团队按标准流程操作,使货物及时、安全、顺利地运输。
4.发现和解决日常工作中出现的问题,提出合理化建议。
5.改进操作流程、单证管理,提高工作效率。
6.积极发现和主动满足客人的各项合理需求,为客人提供优质服务。
7.有效协调与外部单位、内部员工和其他业务组等各方面的关系。
8.为公司节省成本,创造效益。
9.监督下属工作,考核下属工作绩效,提交下属职务级别及年薪调整申请。
10.培训下属,做好梯队建设。
第4篇 进口操作主管岗位职责
海运进口操作主管 m+r 华隆瑞锋国际货运(上海)有限公司,m+r,spedag,华隆,华隆瑞锋,华隆瑞锋 summary:
organize, coordinate and monitor the daily seafreight import operation of team.
lead the team to full fill seafreight import related activities and meet the requirements of the clients.
primary responsibilities:
1. take lead for sop review of the team account, make sure team members fully understanding and compliance with sop in daily job.
2. take lead for new account on board and arrival incl but not limited to sop review and implementing.
3. provide and contribute ideas on process design and make appropriate recommendation on transportation solutions.
4. supervise the team to provide high quality service to customers and minimize service failure and customer complain.
5. maintain good relationship with service provider including warehouse / customs broker / booking agent / ocean carriers / trucking and ensure the service deliveries in accordance with our customers’ requirements.
6. conduct the on-job training for new staff and monitor the performance review for team members.
7. ensure team member update finance system correctly and accurately.
8. work as team role model for operation & customer service quality / attendance performance
9. support for various tasks assigned by operation manager and assist to manage the operation team interpersonally.
additional responsibilities:
1. any other responsibilities as and when required by superior managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.
2. back up for other team members when necessary.
knowledge and skill requirements:
1. college degree or above with above 5 years of experience in forwarding industry, the background for global forwarder is preferable.
2. at least 2 year of team management experience is preferred.
3. familiar with the procedure of seafreight import operation and forwarding related knowledge.
4. fluent in both oral and written english and chinese, cet-4 or above.
5. high sense of responsibility, good team spirit and be able to work under pressure.
6. good sense of customer service and good problem-shooting capability.
7. good interpersonal and communication skills.
8. good microsoft office operation skills.
第5篇 出口操作主管岗位职责
进出口操作主管 1. 负责处理并跟进客户的日常订单(确认订单、下单、跟进订单,装后发送单据,跟进到港时间,关注客户提柜和收货后的反馈等)
2. 负责成本核算及报表制作,催款及发票催收等
3. 负责合同对接及签订,根据公司要求完成客户的表格管理、文件管理
4. 洞悉市场变化及时报告上级,以便上级制定落实应对措施
5. 完成上级交办的其他相关工作 1. 负责处理并跟进客户的日常订单(确认订单、下单、跟进订单,装后发送单据,跟进到港时间,关注客户提柜和收货后的反馈等)
2. 负责成本核算及报表制作,催款及发票催收等
3. 负责合同对接及签订,根据公司要求完成客户的表格管理、文件管理
4. 洞悉市场变化及时报告上级,以便上级制定落实应对措施
5. 完成上级交办的其他相关工作
第6篇 空运操作主管岗位职责
空运操作主管 m+r 华隆瑞锋国际货运(上海)有限公司,m+r,spedag,华隆,华隆瑞锋,华隆瑞锋 summary:
support and assist the department manager to organize, coordinate and monitor the daily airfreight operation of the whole team.
primary responsibilities:
1. take lead for sop review of the team account, make sure team members fully understanding and compliance with sop in daily job.
2. take lead for new account on board incl. but not limited to sop review and implementing.
3. supervise the team to provide high quality service to customers and minimize service failure and customer complain.
4. maintain good relationship with service provider including a-class and bargain for the good rate to win the new business
5. ensure the service deliveries in accordance with our customers’ requirements.
6. follow the airfreight import inquiries as well and find better logistics solutions to answer any agent’s inquires.
7. conduct the on-job training for new staff and monitor the performance review for team members.
8. ensure team member update finance system correctly and accurately.
9. work as team role model for operation & customer service quality / attendance performance.
10. support for various tasks assigned by operation manager and assist to manage the operation team interpersonally.
additional responsibilities:
1. any other responsibilities as and when required by superior managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.
2. back up for other team members when necessary.
knowledge and skill requirements:
1. college degree or above with above 5 years of experience in forwarding industry, the background for global forwarder is preferable.
2. at least 1-2 years of team management experience or working experience in a-class international forwarding company is preferred.
3. familiar with the procedure of airfreight operation and forwarding related knowledge.
4. fluent in both oral and written english and chinese, cet-4 or above.
5. high sense of responsibility, good team spirit and be able to work under pressure.
6. good sense of customer service and good problem-shooting capability.
7. good interpersonal and communication skills.
8. good microsoft office operation skills.
第7篇 项目操作主管岗位职责
职责描述:
工作积极主动,为客户提供订舱、做箱、报关所涉及的所有操作服务。
*负责同行货客户销售货客户、运输公司、报关行、车队、仓库等方面的沟通、协调。
*负责主管分派的客户、运输公司、报关行、车队、仓库等方面的沟通、协调。
*对客户进行日常维护,接受客户咨询,主动、及时反馈业务相关信息。
*跟踪业务操作情况、向所属业务部门主管或经理及时进行信息反馈与沟通。
*负责货物接单后的货物报关,运输整体流程的运转。
*熟悉和掌握物流运输操作各个环节的费用成本,进行审核、确认;
*完成有关单据编制、整理和管理。及时进行系统相关信息维护。
*定期进行业务统计、对帐并协助完成结算工作。
*受理一般性投诉、跟进问题的解决过程。
职位要求:
1、大专以上学历,具有5年以上海外出口操作工作经验。
2、具备敬业精神,可以承受工作压力,具有独立解决问题的能力。
3、性格开朗,做事耐心,责任心强,沟通能力良好,较强的团队合作意识。
4、反应敏捷灵活 ,接受能力和适应能力较强,处事沉稳,能吃苦耐劳,服从公司的安排和调度。
5、英语能力良好,能进行简单的英文交流, 电脑操作熟练。
