酒店避免跑单管理工作程序

酒店避免跑单管理工作程序

酒店避免跑单管理程序

objectives

目的

xto control the number of sellable rooms

控制可销售房间的数量

xto avoid skippers

避免跑单

policystatement

政策阐述

it is the hotel’s policy that all due out guests after 18:00 hours are contacted and that their check out time is established.

该政策旨在,在18点以后联系并告知要离店的客人离店时间已经确定。

procedures

程序

1.check the number of due out guests at 12:00 hours.

在12点以后确定期望离店的客人数量。

2.check the number of due out guests at 14:00 hours

在14点以后确定期望离店的客人数量。

3.check the number of due out guests at 16:00 hours

在16点以后确定期望离店的客人数量。

4.check the individual guest folios and check the check out times in the folio

检查独行客人的便笺,在便笺中确定其离店时间。

5.contact the guests that e*ceeded their check out time by more than 1 hour by telephone and ask politely about their check out time

如果客人超越了其离店时间1小时以上,礼貌地于其联系,并确定其离店时间。

6.check the number of due out guests at 18:00 hours

在18点以后确定期望离店客人的数量。

7.start calling all due out guests at 18:00 hours and inform politely about their check out time